Terms of Service

Last updated: 5 October 2026

These terms are the agreement between you and Lesley Crocker, trading as QuoteTic ("QuoteTic", "we", "us"), Sub 1 of Farm Buchan, Misty Mount Farm, Thornville, Pietermaritzburg, 3260, South Africa. They apply to quotetic.com, app.quotetic.com and the QuoteTic app (together, "the Service"). Questions: quotetic.app@gmail.com. Our Refund & Cancellation Policy is further down this page.

By creating an account or using the Service, you agree to these terms. If you are signing up for a company, you confirm you have authority to bind it. You must be at least 18.

1. What QuoteTic is

QuoteTic is a tool for contractors to capture site surveys on a phone and turn them into priced quotations and scope-of-work documents. It is provided to businesses. Our Privacy Policy explains how personal information is handled and forms part of these terms.

2. Your account and team

• You are responsible for everything done under your account and your company's account, including the people you invite. Keep sign-in details safe and tell us at once if you suspect misuse.
• The number of users depends on your plan. The company owner decides who gets which role (owner, admin, office, surveyor).
• Give us accurate information, and keep it up to date.

3. Free trial

A new company gets a 7-day free trial. No card is needed. When a trial or subscription ends, your account becomes read-only: you can still view and export your surveys and quotes, but you cannot create or edit them until you subscribe. Your data is not deleted because a trial or subscription lapsed.

4. Plans, prices and payment

• Plans are Solo (1 user), Team (up to 5 users) and Business (up to 15 users), billed monthly or annually. Annual billing gives 2 months free. Current prices are on quotetic.com and in the app: rand in southern Africa, US dollars elsewhere. Plans differ by number of users, not by features.
• Companies with 16 or more users need an Enterprise arrangement, which we quote and invoice separately under a written agreement.
• Payments are processed by Lemon Squeezy, our merchant of record. You buy from Lemon Squeezy, which collects any sales tax, VAT or GST that applies, and its Buyer Terms govern the payment. We never see or store your card details.
• Subscriptions renew automatically at the end of each billing period until cancelled.
• If we change prices, we will tell existing subscribers at least 30 days ahead. The new price applies from your next renewal.

5. Cancelling

You can cancel at any time using the "manage subscription" link in your Lemon Squeezy receipt email, or by emailing us and we will cancel for you. Cancelling stops future renewals. You keep access until the end of the period you have already paid for, and then the account becomes read-only as described in section 3. Refunds are covered by the Refund & Cancellation Policy below.

6. Your data

• You own your data: your surveys, photos, notes, rate lists, quotes and company details. We do not claim ownership of any of it.
• You give us permission to store, process and display it only as needed to run the Service for you, including the optional Tidy feature described below.
• We do not sell your data and we do not use your survey or pricing data to train AI models.
• You can ask us to delete your company's data at any time. See the Privacy Policy.
• Keep your own copies of anything important. You can print or save quotes and reports as PDFs at any time.

7. Quotes you send

QuoteTic helps you prepare quotes. You are responsible for the prices, quantities, taxes and wording in every quote and scope of work you send, and for your own dealings with your customers. Please check every document before you send it. QuoteTic does not give professional, legal, tax or engineering advice.

Quotes and scope-of-work documents carry a small line in the footer reading "Quoted with QuoteTic". Where your plan allows, you can switch it off in company settings.

8. AI note-tidying ("Tidy")

Tidy is optional. When you tap it, your note text (with basic context such as quantity and unit) is sent to Anthropic's Claude model, and you can accept or ignore the suggestion. AI suggestions can be wrong, so you are responsible for checking anything you accept. Tidy is subject to fair-use limits per company each day.

9. Acceptable use

Do not use the Service to break the law, to upload content you have no right to upload, to attack or overload the Service or other users, to get around plan limits or fair-use limits, to copy, resell or reverse-engineer it, or to share one login between several people outside your plan's user limit.

10. Our rights

The software, the QuoteTic name and logo, and the design of the Service belong to us. We give you a limited, non-exclusive right to use the Service for your own business while your account is in good standing. If you send us feedback or suggestions, we may use them without owing you anything.

11. Availability and changes

We work to keep the Service running and the app usable offline, but we do not promise it will always be available or error-free, and we may update or change features. Planned maintenance will be kept short where we can. The Service is hosted with Google Cloud (Firebase) in Johannesburg, South Africa.

12. Our responsibility

The Service is provided "as is." To the extent the law allows:

• we are not liable for indirect or consequential loss, lost profit, lost business, or loss of data you chose not to keep a copy of; and
• our total liability to you for anything connected to the Service is limited to the fees you paid us in the 12 months before the claim.

Nothing in these terms limits any right you have under law that cannot be limited, or our liability for fraud or deliberate wrongdoing.

13. Ending the agreement

You can stop using the Service at any time. We can suspend or end your account if you seriously or repeatedly break these terms, if payment is not made, or if the law requires. Where we reasonably can, we will tell you first and keep your data read-only and exportable for at least 30 days. Sections that should survive ending (including 6, 10, 12 and 14) do.

14. Law and disputes

South African law governs these terms, and the South African courts have non-exclusive jurisdiction. If you live outside South Africa, this does not take away any mandatory consumer rights you have where you live. Please email us first so we can try to fix the problem.

15. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email or in the app. If you keep using the Service after the change takes effect, you accept the new terms. If you do not agree, you can cancel before then.

16. Contact

quotetic.app@gmail.com. Postal address: Lesley Crocker, trading as QuoteTic, Sub 1 of Farm Buchan, Misty Mount Farm, Thornville, Pietermaritzburg, 3260, South Africa.

Refund & Cancellation Policy

Last updated: 5 October 2026

1. Free trial. The 7-day trial is free and needs no card, so there is nothing to refund.

2. 14-day refund. If you are not happy, email quotetic.app@gmail.com within 14 days of your first payment and we will refund that payment in full, whether it was monthly or annual. Refunds go back to the original payment method through Lemon Squeezy. We aim to process them promptly and always within 30 days of your request, but your bank may take a few extra days to show it.

3. After 14 days. You can cancel at any time, and you keep access until the end of the period you have paid for. We do not refund unused time after the first 14 days, except where the law requires it or where we made an error (for example a duplicate or incorrect charge, which we will refund).

4. Renewals. Subscriptions renew automatically. If a renewal charge catches you by surprise, email us within 7 days of the charge and we will consider a refund.

5. How to cancel. Use the "manage subscription" link in your Lemon Squeezy receipt email, or email us and we will cancel for you. Cancelling stops future charges; it does not delete your data. Your account becomes read-only when the paid period ends, and you can view and export your surveys and quotes.

6. Changing plan. You can move between plans. The change takes effect as shown when you make it.

7. Tax. If we refund a payment, the tax collected on it is refunded too.

8. Problems with a charge. If you think a charge is wrong, please email us before disputing it with your bank. We can usually sort it out faster.

9. Your legal rights. Nothing in this policy limits any right you have under South African consumer or electronic-transactions law.